Last Updated: October 13, 2025

At dabdiamond, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, process, disclose, and transfer your personal information when you visit and use our website, www.dabdiamond.com. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services to you.

• Information You Directly Provide Us:
  When you interact with our website, you may provide us with personal details. This information is stored on our secure servers and/or in cookies on your computer. This includes:

  • Name

  • Email address

  • Website user account login ID and password

  • Mobile and landline phone numbers

  • Gender

  • Date of birth

  • Address

  • Note: We do not store sensitive financial information like credit card, debit card, or net-banking details on our servers. This information is processed securely by third-party payment gateways.

• Automatic Information:
  When you visit our site, we automatically receive and store certain types of non-personal information. Our servers log your activities for diagnostic and analytical purposes. This primarily includes the IP address of the device you use to access our service. We do not store other personal information in these logs.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your requests and inquiries.

• Customizing your experience and future commercial transactions.

• Communicating with you about your orders, products, services, and promotional offers.

• Operating, developing, and improving our services and business operations.

• Internal diagnostic and analytical purposes.

3. Retention of Your Information

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

4. Sharing Your Information

We may share your information with third parties under specific circumstances to provide our services and operate our business.

• With Service Providers and Affiliates: We may share your information with our company affiliates and trusted third-party service providers (e.g., courier companies for product delivery, payment processors) who assist us in operating our website and providing services to you. These third parties are contractually obligated to protect your data with similar levels of security and privacy as us and are restricted from using your personal data for any other purpose.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, customer information is typically one of the transferred business assets. We will ensure the protection of your information according to this policy in such transactions. You consent to the disclosure and transfer of information in these situations.

• Legal Compliance and Protection: We may disclose your information when required by law, to enforce our Terms and Conditions and other agreements, or to protect the rights, property, or safety of dabdiamond, our users, or others (e.g., for fraud protection). You consent to such disclosures.

5. International Data Transfer

Your personal data may be transferred, stored, and processed outside of the United States. By using our services, you consent to such international storage and processing.

6. Security of Your Information

We employ robust security measures to protect your personal information:

• SSL Encryption: We use Secure Sockets Layer (SSL) software to encrypt information you input, especially during payment processing, ensuring secure transmission.

• Secure Servers: Your collected information is stored on our secure servers and systems.

• Proprietary Security Practices: We maintain unique and proprietary security practices, including:

  • Password protection.

  • Limited access to information on a "need-to-know" basis for specified personnel.

  • Physical security measures to guard against unauthorized access to servers and systems.

  • Encryption where required.

• Anonymity: We make efforts to allow you to retain the anonymity of your personal identity, and you are free to choose a login ID and password that keeps your personal identity anonymous.

• Employee/Contractor Access: Access to your registration information and financial data is strictly limited to employees and contractors of dabdiamond who require it to operate, develop, or improve our services. These individuals are subject to strict confidentiality obligations.

• User Responsibility: It is crucial for you to protect your password and computer from unauthorized access. Always sign off when using a shared computer.

7. Email and SMS Communications (NDNC Policy)

• Email Confirmation: To enhance our email communications, we may request a confirmation when you open emails, if your computer supports this feature.

• Promotional Communications (NDNC Policy): By using our website and/or registering, you authorize us to contact you via email, phone call, or SMS to offer our services, provide product knowledge, and inform you about promotional offers (including those from associated third parties). This applies even if you are registered under DND, DNC, or NCPR services, for a period of up to 365 days from your registration.

• Purpose: These communications are for imparting product knowledge, offering promotional deals, and providing service-related alerts (e.g., login details).

• Information Collected: For these purposes, we may collect personally identifiable information such as your first name, last name, contact number, email, date of birth, and gender.

• No Anonymity: Once you register with dabdiamond and sign in, you are no longer anonymous to us.

• Opt-Out: You can generally opt-out of receiving promotional emails by following the unsubscribe instructions provided in the emails.

8. Cookie Policy

• What are Cookies? A cookie is a small text file placed on your device to enable various features of www.dabdiamond.com. Cookies are used to store user preferences and track user trends to enhance your interactive experience and improve our services.

• Your Control: You can manage your cookie settings in your browser to accept or reject cookies.

• Consent: If you accept a cookie, you consent to our use of any personal information collected by us using that cookie.

• Third-Party Identifiers: When we use third parties to host and serve content, we may share common identifiers (e.g., AMP Client IDs in Google Analytics for Accelerated Mobile Pages) to measure traffic and usage accurately.

9. Conditions of Use, Notices, and Revisions

• Agreement: Your visit to this website and any privacy dispute is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages, arbitration of disputes, and the application of the laws of United States and Hongkong.

• Changes to Policy: Our business evolves constantly, and this Privacy Policy and our Terms and Conditions may change. Any information we gather now is subject to the Privacy Policy in effect at the time of use.

• Updates: We may send periodic email reminders of our notices and conditions (unless you have opted out), but we encourage you to check our website frequently for recent changes.

• Questions: If you have any concerns about privacy on this website, please send a detailed description to support@dabdiamond.com, and we will endeavor to resolve it.

10. Grievance Officer

For any queries or issues pertaining to this Security and Privacy policy, please contact our Grievance Officer at support@dabdiamond.com.